Refund policy

Return and Refund Policy

Thank you for shopping at ARTPKM. We offer both digital assets and physical merchandise, and we want to ensure you have a smooth experience. Please read our policies carefully below based on the type of product you have purchased.

1. Digital Products Because our digital assets are delivered via Internet download, we generally offer no refunds for these items.

  • All sales are final: Once a digital product has been purchased and the download link has been provided or accessed, the sale is considered complete.

  • No Returns or Exchanges: We do not accept returns, exchanges, or cancellations for digital downloads due to their intangible nature.

  • Exceptional Circumstances: We may, at our sole discretion, issue a refund or replacement for digital goods if there was a duplicate purchase, a proven technical defect we cannot resolve, or if our system shows the file was never downloaded.

2. Physical Products We accept returns for physical merchandise within 7 days of the delivery date.

  • Eligibility: To be eligible for a return, your physical item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

  • Damaged or Defective Items: If you receive a physical item that is defective or damaged upon arrival, please contact us immediately with photos of the item and the packaging so we can evaluate the issue and make it right.

3. Refund Process Once your physical return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Contact and Support If you experience any issues with your digital downloads or physical orders, we are always here to help!

  • Support Email: Please reach out to bkigo.54@gmail.com with your order number and a clear description of your issue.

  • Response Time: We aim to respond to all inquiries within 24 to 48 hours.